FAQ
Q
Are the materials used in your 3D wooden puzzles safe for children?
Yes, all of our products are made from natural wood and finished with non-toxic, child-safe paints. They are designed for children aged 36 months and older, adhering to strict safety and environmental standards.
Q
How do you guarantee product quality?
We implement a rigorous quality control workflow. This includes producing a pre-production sample before mass production, along with strict final inspections performed by our dedicated quality assurance team prior to shipment.
Q
Do you accept custom logos and packaging?
Yes, we accept customized logos and custom packaging (OEM/ODM services) to fit your brand requirements. Please provide us with your design files, and we will handle the customization process.
Q
What payment terms and currencies do you accept?
We accept a wide range of payment methods, including T/T, L/C, D/P, D/A, MoneyGram, Credit Card, PayPal, and Western Union. Supported currencies include USD, EUR, JPY, CAD, AUD, HKD, GBP, CNY, and CHF.
Q
What are your standard delivery terms?
We support flexible shipping arrangements, including FOB, CFR, CIF, EXW, FAS, CIP, FCA, CPT, DEQ, DDP, DDU, Express Delivery, DAF, and DES.
Q
Why choose your services over direct trading companies?
We act as a specialized service provider with an extensive network of cooperative factories. We leverage dedicated sales, operations, quality control, and market research teams to ensure better product sourcing, strict quality control, and direct communication to simplify your import experience.